Archive for the ‘hosting events’ Category

Building Community Relationships

February 23, 2016

 

Building relationships within your community is essential to the success of sporting events you host.  From venue support, event management, volunteer recruitment, fundraising and sponsorships, your local community holds the resources that rights holders look for when awarding events.

How do you begin?

  • Visit all prospective venues in your area. Get to know everything about them, build a relationship with their staff and learn who books their events.
    • Why?
      • A venue is usually the most critical component to a successful bid.
      • Their customers may become prospects and customers of yours.
    • Get to know all of the local clubs and sport organizations.
      • Where to find them?
        • Local news
        • Referrals
        • Google Alerts and Search Engines
        • Relationships with local venues
        • Club listings on national websites (i.e. National Governing Bodies)
      • Why?
        • They are the experts in their sport and invaluable resources in areas such as event management, vendor relationships, volunteers, and they may also have relationships with venues.
      • Reach out to local government; they may grant access to venues, provide support services, and/or offer financial support that could be essential to a successful proposal.
        • Parks and recreation departments
        • Police, fire and EMS
        • Department of Transportation
        • Elected officials such as a Mayor, City Council, County Commissioners
      • Be sure to include the business community in your outreach as they can may provide sponsorship opportunities and a pool for volunteers.

What tools are available to build and support your relationships?

  • Social media
  • Volunteering at sports events in your community
  • Join and/or serve on a board or committee for a club, organization or association
  • Create an event to bring your local sports community together to foster discussions and promote networking amongst themselves.

Bonny Bernat, CSEE
Senior Sports and Events Sales Manager
Visit Winston-Salem
Bonny@Visitwinstonsalem.com
NASC Mentoring Committee

 

 

Tips for the RFP Process

February 9, 2016

Responding to an RFP can be a daunting task, especially in the sports market.  Yet, tackling an RFP piece-by-piece can make the process easier and, hopefully, yield lucrative results.

The first thing you need to do is make sure that the requirements are a good fit for your destination. Read the RFP thoroughly to see if you have the items needed to place a bid.  The bare bones necessary are the venues, hotel space, volunteer availability, expertise of a Local Organizing Committee (LOC) and a plan to deal with bid fees.  If you have any questions, pick up the phone and call the planner.  A phone call will go a long way, and allows you to find out what the hot button issues are. In some cases, what you might think is important actually may be unimportant for the planner.  Always ask the question. For example, if a bid specifies that your fields need to have lights but yours don’t, ask the planner if lack of lights is a deal breaker.  Another example might be that a client prefers Hilton properties, but the bulk of your rooms are with Marriott. If this happens, let the client know, and check to see if this will be an issue for the bid.

One of the most important steps in this process is to check the history of the event you are bidding on.  The best way to do this is to talk to the CVBs or Sports Commissions in cities that have hosted the event in the past.  Ask them about venues used, hotel pickup and if there were any challenges with the event operator.  Make sure to find out if they had any overall problems with the event.  This information is very valuable, and will help you in the RFP process.  It is important to also check the geographical history of the event – has the event ever occurred in your region? Some events are a better fit to certain areas of the country- what works in the South might not work as well in the North. It’s fine to let a client know that you have researched their event.  It shows that you are thorough and helps keep them transparent and communicative.

Many destinations cannot afford – or simply won’t pay – bid fees. Many times, a bid fee can be circumvented by offering concessions instead.  A list of concessions is usually provided along with the bid fee. These can include complimentary hotel rooms, airline tickets, rental cars etc.   Only the sales person and the destination marketing or sports organization can determine if you can address their concessions.  Perhaps you can form a partnership with a local rental car agency to get a reduced weekly rate in exchange for agency being listed as the sponsor. Airlines can be a bit challenging, however contact your local hub, they may be willing to work with you. Utilize relationships with the hotels in the area to obtain comp rooms for the proposal.  Some events will require two or more hotels to fill the comps. Always make sure the comp policy is consistent across hotels listed in the proposal.

Once you have collected all of the information required for the bid, prepare to submit the proposal. If you have not been able to meet all the concessions, it is still okay to submit. Several things can happen at this point. One response may be, that, although the concessions were not completely met, the facilities may be a better fit for the event. Another response could be a flat out no, however the organizer now is aware what you are able to do and may come back for future events.

It is important to ask for decision dates as a part of the proposal submission. If it is not specifically addressed in the RFP, make sure to ask. This allows organizations to hold space at facilities until decision time. Some facilities will place the space on “hold” for a certain number of days and give the event planner the “right of refusal” for the dates. In that case the organization on “hold” will have to go to contract and send a deposit for the space. Some organizations will request a site visit as a part of the decision process. With years of experience, it is safe to say a site visit should typically last two days to include venue and hotel options.

John Gibbons, CSEE
Executive Director of the RI Sports Commission
JGibbons@GoSportsRI.ocm

Ron Eifert, CSEE
Senior Sales Manager
Dayton Convention & Visitors Bureau
reifert@daytoncvb.net

How to Successfully Prospect

January 26, 2016

Sporting events represent an opportunity to showcase and to make a significant economic impact on your community.  Where should you start in the process of securing events and meetings?

Strengths:

To be effective with your time, you need is to evaluate what events could work in your area, especially the resources that you have available for your use.  These resources are primarily facilities and people.

  • What types of facilities do you have available to host events? Don’t limit your vision to “major” complexes.  There are a variety of options that may work including city facilities, parks, colleges, public and private schools, open spaces, hotels and even your roads.
  • Who in your community has interest, expertise and understanding of sports? Do they have relationships with event planners and will they be an advocate for you?  Who has access to recruiting volunteers who are knowledgeable with sport? Who will help collaborate to bring events to your community and to insure that they are successful?

Opportunities:

The variety and number of available meetings and events is extensive.  There are events that will work for all regions and others that you should not pursue.  There is no reason to spend any resources on pursuing a downhill skiing event if you live in Florida.  Some other topics for event marketers to explore include:

  • What types of events could work in your community?
    • Which events have a significant fan and participant base in your area?
    • What sports have an interest in growing or breaking into your area?
    • What events work in your facilities? What events have similar elements to those events?
    • What events are the facility managers interested in pursuing?
  • Look at what similar towns/cities in your area and in the country are doing. What is your competition hosting?
  • When are there “holes” in your City’s calendar, where bringing in events would make the biggest economic impact? If you live in a beach community, perhaps a winter event would have more impact than a July event when your community is already busy.

Resources / History:

There is no need to reinvent the wheel.  As a member of the National Association of Sports Commissions, you have access to research, meetings and events that are available for bid and access to other NASC members.  Utilize these resources.

Part of the vetting process is to research the history of the events and event organizers.  Are the elements in their RFP realistic? Is bidding on this event and making an investment in time, and potentially money, going to have a return on your investment?  Does history confirm their claims of room nights and economic impact?  Do they pay their bills?  Use the internet as a tool and call the CVBs / Sports Commissions that have hosted these events in the past.

Many RFPs are a starting point in the bid / negotiation process.  Many event planners will ask for everything and the kitchen sink up front.  After vetting the event and deciding that it is something that you want to pursue, even if you can’t match all of the bid elements, feel free to counter offer and make your pitch on why the event would be successful in your community.

Bidding:

Make sure that the event makes sense for your community.  It may be okay to take a loss on an event if it helps you gain exposure, grow your event portfolio or lead to other events.  Take a long range view of event procurement.

Let the event planner know the strengths of your community including who will be involved in the bid and execution of the event if you win it.   Why should the event come to your community?  Can you draw spectators and participants?  What is your experience in the sport?  Can your community provide expertise, volunteers, financial backing?  Is there a legacy if the event does come?

Conclusion:

There are sporting events and meetings that will work for all communities.  Start by looking at your strengths and then match these with the available opportunities.

Bob Murdock
Connecticut Convention & Sports Bureau
860-882-1103
robertm@ctcsb.org

Off-season planning for the 2016 NASC Sports Event Symposium

December 15, 2015

It’s the season of lists. Holiday shopping, wish lists, parties, and making sure you end up on the “nice” list. In the spirit of lists, here’s your NASC 2016 Sports Event Symposium “TO DO” list. Right now is the best time to do your off-season prep, get organized, take care of the logistics, and position yourself to rock it in the new year. Grand Rapids, here we come.

(1) Get registered! You have to be there April 3-7, 2016 to take advantage of this direct selling, education, networking opportunity. It only takes a few clicks. Don’t forget the add-ons and let NASC know if this is your first Symposium. See? Easy.

(2) Make your hotel reservation. You have two choices in Grand Rapids, The Amway Grand Plaza Hotel or the JW Marriott Grand Rapids. You can’t go wrong with either property. Both have plenty of amenities and are convenient to the action at DeVos Place Convention Center. (Room blocks will sell out, so don’t delay on this one. Don’t say I didn’t warn you.)

(3) Book your flight/make travels plans. Local airport is GRR with plenty of lift — 6 airlines and 22 major market direct flights. Or, if you feel the need to road trip, Grand Rapids is easy to get to. Our NASC staff made the trek via car last summer from Cincinnati in under six hours with no speeding tickets (I think).

(4) Update your member profile. This is a good idea any time of the year, but especially when your potential partners are looking for you in prep for the Symposium. Logon to the NASC website and search for yourself in the member directory.  Make sure your POC is current and your message is relevant to your goals for your meetings this spring. It’s the NASC version of Googling yourself.

(5) Ok, now for additional cool stuff. The NASC Member Awards program is great way to recognize those in our industry that deserve our praise. Learn more here.

There are also opportunities to do good work and leave a mark on the local community while in Grand Rapids. Watch for details on the Sports Legacy Fund Community Service Project and get involved by joining your fellow colleagues at a local park clean up. We’d love to see everyone ready with sleeves rolled up. Don’t fret about the weather, no one froze last year! The Sports Legacy Fund silent auction and raffle will benefit the Mary Free Bed Wheelchair and Adaptive Sports Wheelchair Tennis Program. This organization assists hundreds of children and adults participate in a variety of organized team sports. Details on donating can be found here. Please, please bring your raffle ticket CA$H and your credit card with the highest limit.

(6) Get your clients to Grand Rapids. Are your current partners NASC members? Wouldn’t it be awesome to see them at the Symposium?  Why not personally invite them to join the association and meet you there. If you need membership info or would like a member of the Membership Committee to contact them, just say the word.

There you have it. Include this list with all the others. Check these items off now to be ready when the Symposium season arrives. See you in Grand Rapids. Ready…..Go!

Janna Clark, CSEE
Elizabethtown Sports Park
NASC Board of Directors
NASC Mentoring Committee

A “Thank You” to the volunteers

November 24, 2015
judges

Photo courtesy Greater Cincinnati Sports Corporation

In this season of thanks and giving, it’s only appropriate that we pause to thank so many people who make sure that our many events come off smoothly.

It’s estimated that about a quarter of Americans, 25.3 percent to be exact, volunteered for an event or cause in 2014. That works out to about 62.8 million people volunteering at least once, according to the Bureau of Labor Statistics.

Among volunteers with children under the age of 18, the Bureau says that 46 percent of the mothers and 38.6 percent of fathers volunteered, mainly for an education or youth service organization. Break that down a little more and 9.4 percent of the men who volunteered for sports teams did so as a coach, referee or supervisor, The women were more likely to serve food (think concession stands) and fund raise.

And that’s just the tip of the volunteering iceberg for youth teams: Handling team apparel, taking team photos, making sure everyone gets those all-important snacks, organizing and taking care of facilities, even organizing special fundraising events, all are important and almost all are taken care of, by volunteers. And yes, usually those volunteers are mom and dad.

But there are those who volunteer because they love the sport: Whether it’s track and field, fencing, basketball or gymnastics, those who perhaps played the sport as a youth now give their time and talents to help the next generation enjoy the sport as much as they did.

So in this season of giving thanks, take a moment to thank those who volunteer to make sure your events are professional and safe.

 

NASC Upcoming Webinars – Register Now

November 18, 2015

Mark your calendars now! We have a great line-up of both Best Practices Webinars and Event Webinars that you won’t want to miss. Check out the schedule below, and reserve your spot today!



Tips for Building Community Relationships
Best Practices Webinar
Tuesday, November 24, 2015
2:00 p.m. – 3:00 p.m. ET

Register Now

Building relationships within your community is essential to the success of sporting events you host. From venue support, event management, volunteer recruitment, fundraising and sponsorships, your local community holds the resources that rights holders look for when awarding events. Join Bonny Bernat of Visit Winston-Salem as she shares best practices used in hosting events in Winston-Salem, North Carolina. If you are unable to join us on the 24th, remember you can download the webinar recording from our webinar archives page (login required).



USA Triathlon

Event Webinar Sponsored by MGM Resorts International
Thursday, December 17, 2015
2:00 p.m. – 3:00 p.m. ET

Register Now

Join Brian D’Amico, National Events Senior Manager, USA Triathlon, as he discusses USA Triathlon and what it takes to land their events. There will be time at the end of the presentation for questions. If you are unable to join us on the 17th, remember you can download the webinar recording from our webinar archives page (login required).



Webinar Archives

If you’ve missed any of our recent webinars, or would like to view them again, visit our Best Practices Webinar Archives or our Event Webinar Archives.

Contact the Member Services Department if you have any questions.

Making the Bid

June 15, 2015

basketball courtYou work hard as an event host to bring in events, tournaments and meetings that you think will be perfect for your space. Yes, you may wish you had mega-complexes with dozens of fields, courts and diamonds so you could attract just about any organization that might want to come your way.

That doesn’t mean you can’t bring in top-notch events to your area.

Those who have been around the business of sports know that relationships are the key to landing the right event for your area and for your facilities. With an increased number of upgraded venues battling it out for the same events, it’s more apparent than ever that how you work with what you have is the key to landing the contract.

We had an opportunity to talk with a sports corporation director during a site visit for a sports-related meeting. While that particular sports corporation did not have the newest facilities available for meeting space, what the corporation could offer was personal attention to making the bid work.

“I remember the night before one tournament here in town, I made a quick visit to the venue to check out the locker rooms,” she said. “They were a mess, with graffiti, chipped paint and dirty floors. I turned around, called my family, went to the home improvement store and we spent the night cleaning and painting the locker rooms. Not every host organization would do that, but I felt it was necessary to make the best impression.”

The impression worked, as that particular event returned two more times to that same facility. The moral of the story is, a little personal attention goes a long way.

“There have been days that I’ve shuttled participants and coaches back and forth to hotels and the airport,” she said. “Whatever has to be done, we figure out a way to do it. I can’t always offer new courts or rinks but what I can offer is the best service that any sports corporation can give.”

In a tight bid market with all other things being equal, personal service can make the difference in whether you’re successful. In this case, it was: The sports corporation got the sports meeting it was bidding for.

So as you get ready to make a bid to bring in a new event, remember this: We all WANT to offer new, bigger, brighter facilities: We all CAN offer personal service.